Privacy Policy

1. About this policy

Live Phase Electrical (“we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, request a quote or use our electrical and cabling services. We handle personal information in accordance with applicable Australian privacy laws.

2. Information we may collect

Depending on how you interact with us, we may collect your name, phone number, email address, property or service address, billing details, enquiry details, service history, correspondence and information needed to assess or complete requested work. Our website and service providers may also collect technical information such as IP address, browser type, device information, referring page and website activity.

3. How we collect information

We may collect information directly from you by phone, website form, email, in person or through documents you provide. We may also receive information from an authorised representative, property manager, builder, contractor, referral partner or publicly available source where lawful and relevant.

4. Why we use information

We may use personal information to respond to enquiries; assess, quote, schedule and deliver services; communicate about work; issue invoices and process payments; maintain safety, compliance and business records; manage suppliers and contractors; improve our website and services; address disputes; and comply with legal obligations. Where required, we will seek consent for another use.

5. Disclosure

We may disclose relevant information to employees, subcontractors, professional advisers, insurers, technology and hosting providers, payment or accounting providers, regulators, network operators, emergency services or other parties involved in delivering the requested work. We do not sell personal information. Service providers may only receive information reasonably necessary for their function.

6. Cookies and analytics

Our website may use essential cookies and, if enabled, analytics or similar technologies to understand website use and maintain security. Browser settings can control some cookies, although disabling them may affect website functions. Any non-essential tracking should be described in an appropriate consent notice where required.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only as long as reasonably required for service, legal, insurance, tax, safety and record-keeping purposes, then take reasonable steps to destroy or de-identify it.

8. Overseas disclosure

Some technology or cloud service providers may store or process information outside Australia. Before publication, Live Phase Electrical should identify relevant providers and countries where practicable. We will take reasonable steps required by applicable law when using overseas providers.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct inaccurate information. We may need to verify your identity and may refuse access where permitted by law, in which case we will explain the reason where appropriate.

10. Privacy enquiries and complaints

Contact us using the details below. Please explain your concern and provide enough information for us to investigate. We will respond within a reasonable time. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.

Phone: 0405 152 556
Postal address: PO Box 95, Greenwood WA 6024
Online: Contact Live Phase Electrical

11. Changes to this policy

We may update this policy when our practices or legal obligations change. The current version and effective date will be published on this page.